Skip to page body Home About Us Member Cities Services Economic Development Energy Efficiency

We take your privacy seriously and we want you to know why and how we collect, use, share, and protect your information.

What information we collect
We respect the right to privacy of all visitors to the Piedmont Municipal Power Agency (PMPA) site. PMPA does not collect information that would personally identify you without your consent.

Email communications, newsletter and related services
Piedmont Municipal Power Agency does not publish personally identifiable information. Email communications that you send to us via the contact and email links on our site may be shared with any member of our team and will be directed to the appropriate person most able to address your message. We make every effort to respond in a timely fashion once communications are received. Once we have responded to your communication, it is discarded or archived for a period not to exceed three years depending on the nature of the message. Email does not provide a completely secure and confidential means of communication. If you wish to keep your communication private call (864) 877-9632.

Surveys
PMPA, from time to time, performs surveys on behalf of our members. The information provided to PMPA is in an aggregated, de-identified form to help us understand the needs of our citizens so we can help our member cities improve customer services and experience. PMPA does not ask for information in the surveys that would personally identify you without your consent. If we do request contact information for follow-up, you may decline to provide it. If survey respondents provide personal information, it is shared only with those people who need to see it to respond to the question or request.

Systems and Solutions
PMPA supports an advanced metering infrastructure (AMI) program used to manage specially deployed equipment to monitor and manage electric utility usage at the private residence and business customer levels. Personal information collected when the customer elects to use the service and provides consent and later provided to PMPA by the municipal agency that collected the data. Any personal information maintained by PMPA and used for the sole purpose of maintaining and managing the AMI equipment deployed.

IP addresses
The web server may automatically collect the Internet Protocol (IP) address when your computer accesses Piedmont Municipal Power Agency’ web site. An IP address is a number assigned to your computer when you access the Internet. This information may be used in aggregate form to better understand our customers and to ensure and improve the quality of our service.

Cookies and other tracking technology
We collect information about visitors to our site using "cookies" and similar technology such as event tracking, pixel tags, visitor usage recordings and so on. We use this technology to recognize a repeat visitor. We use session cookies to track a visitor's path through our site during a visit, to help us understand how people use our site and interact with us in order for us to continually improve our visitor experience.

How we use the information we collect
We use the information we collect for things like: 
    - Fulfilling requests for AMI services 
    - Conducting research and analysis 
    - Operating, evaluating, and improving our business and website

Data retention
We will retain your information for as long as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. Except as permitted or required by South Carolina or federal law, we will not share any PMPA customer data with any parties outside of Piedmont Municipal Power Agency or its member cities.

Third parties
PMPA does not share information to third parties without proper process of FOIA guidelines.

Protecting your privacy
Whether you are visiting the Piedmont Municipal Power Agency site or working with one of our team members, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Piedmont Municipal Power Agency cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. We have taken reasonable steps to ensure the integrity and confidentiality of the personal information that you may provide. You should understand, however, that electronic transmissions via the Internet are not necessarily secure from interception; so, we cannot guarantee the security or confidentiality of such transmissions. If you come to the Piedmont Municipal Power Agency website via a search result, partner, or member website, content of that website is not maintained or influenced by PMPA.

Protecting children's privacy
We are committed to protecting children's privacy on the Internet, and we do not knowingly collect any personal information from children.

Links to other websites
Our websites link to industry websites, many of which have their own privacy policies. Be sure to review the privacy policy on the site you are visiting.

Privacy policy updates
We may need to update our privacy policy as technology changes and Piedmont Municipal Power Agency evolves. If we make significant changes to this privacy policy, we will update it here.

Contact information
Piedmont Municipal Power Agency (PMPA)
Customer Service
121 Village Drive
Greer, S.C. 29651

This policy was last updated in October 2018.

Last updated: 11/1/2018 4:18:04 PM